Index

  1. Orders
  2. Privacy
  3. Exchanges and Returns

Need help?

Index

Can I return or exchange a product?

"Yes. It is possible to return or exchange a product within 30 days from the delivery date, provided that the product is in the same condition as it was sold. Shipping costs are borne by the customer. For more information, visit: exchanges and returns.

What if the order arrives damaged or incorrect? What should I do?

When you receive your order, check if it is damaged or if there is any product that does not match what you ordered. If this happens, we will arrange pickup at the customer’s address. Piranha Tattoo Supplies will refund you the amount paid for the order and the shipping costs.

How can I contact technical support or customer service?

You can contact us via email at global@piranha.com.pt, or by phone at +351 966 782 950 (call to national mobile network), from Monday to Friday, from 9:30 a.m. to 6:30 p.m. We are closed on Saturdays, Sundays, and public holidays.

Can I cancel an order after it has been placed?

Yes, you should do it as soon as possible, on the same day of the order, by contacting the support team directly. If the request is made after the order has been shipped, total or partial cancellation is no longer possible and you will need to return it after delivery.

Is it possible to modify an order after it has been placed?

The only option we offer is to remove products from the order. However, if you contact the support team directly, they will provide you with the most suitable solutions for your case.