Privacy Policy and Cookies
PIRANHA GLOBAL LIMITED respects your privacy and any concerns you may have regarding the confidentiality of your personal information and data processed during your browsing of our website. Therefore, this document sets out our privacy policy, specifically for our commercial website, accessible via the Internet at https://piranhasupplies.com/, hereinafter referred to as the site.
Our privacy policy aims to:
- Ensure that the site user knows and understands which personal data we collect about them, why we collect and use it, and with whom we share it;
- Explain how the personal data the user shares with us is used and processed;
- Specify the duration for which the data will be retained;
- Clarify and inform the user of their rights and options and how to exercise them;
- Make known the measures we use to protect your privacy;
- This privacy policy complements the “Terms and Conditions” and the “General Conditions of Sale” and applies to all personal and browsing data collected and processed during visits to our website.
By using or browsing our website, you immediately accept all the terms and conditions of this document.
PIRANHA GLOBAL LIMITED may, at any time, make changes to this privacy policy, which will take immediate effect.
The updated privacy policy will always be available on our site, so we recommend that you review it frequently.
For additional information, you may contact the company using the means below.
DATA CONTROLLER IDENTIFICATION
The site is operated by PIRANHA GLOBAL LIMITED, taxpayer and registered at the Viseu Commercial Registry under unique number 507.776.003, as the data controller within the meaning of the GDPR (General Data Protection Regulation – Regulation (EU) 2016/679 of the European Parliament and of the Council, 27 April 2016).
- Head Office / Address: Parque Industrial de Coimbrões, Lot 71, Postal Code: 3500‑618, Viseu, Portugal.
- Telephone: +351 232 468 548 (national landline call)
- Email: info@piranha.com.pt
HOW WE COLLECT PERSONAL DATA
We collect data when you browse, register, or make a purchase on our website.
We also collect data when you contact our customer support or search for one of our products via a photo.
Through our website we may collect personal data submitted by the user, particularly when creating an account, placing or requesting orders, purchasing products, completing contact forms, enrolling in loyalty programs, taking part in promotional or publicity programs of the company or its services (tattoo demonstrations, piercings), subscribing or registering for services, providing opinions or publishing on our site.
Data collection is always carried out through the site and provided by the user for one of the purposes described above.
Automated data processing is carried out in compliance with applicable data protection legislation and with this privacy policy.
WHAT PERSONAL DATA WE COLLECT
The personal data we collect and process depends on your choices, the type of service or purchase requested, and your device settings. Specifically, the following personal data is collected:
- Full name;
- Date of birth;
- Email address;
- Postal address;
- Telephone number;
- Bank details (type of debit or credit card, expiry date and certain card number digits, PayPal username);
- Tax ID number;
- Browsing data – IP address (identifying your computer or mobile device) and location.
- Username and password.
- Purchase history;
- Preferences and interests.
PURPOSES OF COLLECTION AND PROCESSING OF PERSONAL DATA
The personal data we collect and process through our website will be used solely for the following purposes:
- Execution and management of a purchase or service contract.
- Processing and handling of orders and their delivery.
- Processing and responding to information requests.
- Handling complaints, pre-litigation, or legal proceedings.
- Creating an account and thereby purchasing our products online;
- Providing, personalizing, and enhancing the user experience with the products and services provided.
- Processing payments and invoicing.
- Fraud prevention and detection.
- The information collected helps us deliver a more efficient and personalized service and ensure a secure experience when you purchase through our site.
- Communicating with the user for purposes related to the provision of services or sale of products.
- Understanding how the user accesses and uses the site and products/services, in order to improve technical functionality and develop new offerings.
- Direct marketing communication (emails, messages or other notifications or newsletters) with users for marketing, promotion, advertising, research, contests and surveys, provided consent has been given for this purpose.
- Publishing reviews, images or photographs on our site.
- Sending information about our offers, news and events (newsletters, invitations and other publications).
- Requesting feedback on purchased products or services.
- Customer management.
- Profile creation.
- Statistical processing.
- If you have enabled geolocation on your mobile device, delivering services or offers tailored to your location.
Essential information required to fulfill the purposes for which data is collected and processed—such as for contract execution or pre‑contractual steps—is marked with an asterisk on our site pages. If you do not complete the required fields, we will be unable to fulfill your requests or provide the requested products and services. Where the lawful basis for data processing is your consent, you may withdraw that consent as described, without affecting the legality of processing carried out based on prior consent.
LEGAL BASES FOR DATA COLLECTION
Cookie collection: To make the site more accessible and intuitive. The legal basis for cookies varies depending on each cookie’s function. For more information, see our Cookie Policy.
Customer and purchase management:
- Pre‑contractual or contractual steps at the user’s request.
- Execution of a contract to which the data subject is a party.
- Compliance with legal obligations.
Marketing communications regarding our products and services: User consent.
Responses to customers contacting us via the site or social media: User consent.
Profile-based marketing: User consent.
Fraud monitoring on our site: Legitimate interest of Piranha Global Limited.
Customer support: Legitimate interest of Piranha Global Limited.
Product search via photograph:
- Pre‑contractual or contractual steps at the user’s request.
- Execution of a contract to which the data subject is a party.
DATA RETENTION AND DELETION
Order-related data will be retained for no longer than the legally permitted retention and prescription periods. This data will remain available in your Customer Account. After account closure, data will be archived for legal and statistical purposes within applicable legal retention periods, and subsequently destroyed once those periods expire.
Your bank details will only be stored securely for as long as needed to validate and pay for your order. They will then be destroyed, unless you have expressly consented to their retention for future orders.
In the event of payment incidents, data will be retained for a period of 3 to 7 years, depending on the severity of the incident.
Data collected via the “Contact us” form is retained only during processing of your request, then destroyed. Data collected through account creation is retained until the account is closed—you may close your account at any time.
If your account remains inactive for three years, we will contact you to ask if you wish to keep it. If we receive no response, the account will be closed and data deleted.
If we are legally required to retain personal data for compliance with legal, fiscal, accounting or other obligations, it will be retained for the period required by law. Data collected for promotion, advertising and other communications will be kept for up to three years or until consent is withdrawn by the data subject, if that occurs sooner.
DATA SHARING WITH THIRD PARTIES
Personal data collected via our site may be shared with third parties to achieve the aforementioned purposes, including customer management, commercial operations, payment processors, carriers, and fraud detection services.
Data sharing may occur if required by law, regulation or court order, or if disclosure is necessary to protect and defend your rights, notably in judicial proceedings.
Data may also be shared to protect us and our customers against spam, phishing, hacking, deceptive advertising, data theft or cyber‑attacks.
INTERNATIONAL DATA TRANSFERS
Piranha Global Limited may subcontract data processing or share personal data with third parties located in countries outside the data subject’s country of residence. However, such transfers are made under appropriate safeguards, including contractual clauses, in accordance with applicable data protection laws.
SECURITY AND CONFIDENTIALITY OF PERSONAL DATA
We are committed to implementing all necessary mechanisms and precautions to preserve the confidentiality and security of personal data and to prevent unauthorized damage, distortion, destruction or use.
We have implemented technical and organizational measures to protect the security of personal data, including encryption policies, pseudonymization, access control, and retention policies.
However, please note that Internet use is never completely secure and we cannot control all associated risks.
DATA SUBJECTS’ RIGHTS
GDPR and data protection law grant the data subject a set of rights that must be safeguarded, as follows:
Right to Information
Data subjects must be provided with a set of information. The following must be disclosed:
- Identity and contact details of the company/data controller or its representative.
- If data collection is direct, it must be stated whether data will be shared with third parties, whether that sharing is obligatory (legal or contractual), and the consequences of failing to provide the data.
- Categories of personal data.
- Purposes for which the data is used.
- Data retention period.
- Existence of rights of access, rectification, deletion and restriction of processing.
- Existence of the right to object to processing.
- If processing is based on consent, information that consent can be withdrawn at any time.
- Right not to be subject to automated decisions, including profiling.
- Right to data portability.
- Right to be informed of any data breach.
- Right to lodge a complaint with the CNPD (Portuguese Data Protection Authority).
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If data collection is indirect, it is also necessary to inform which categories of data will be collected and their sources.
Right of Access
Data subjects have the right to know whether their personal data is being processed, if it has been shared with other entities, where it was sent, and to access their data and all processing activity information.
Right of Rectification
Data subjects have the right to obtain correction of their data whenever it is outdated, incorrect, or incomplete.
Right to Deletion
Data subjects have the right to request deletion of their personal data from the company/data controller.
Thus, data subjects may obtain deletion, provided that:
- Data is no longer necessary for the purposes for which it was collected and processed;
- The data subject withdraws consent when processing was consent‑based and no other legal basis exists;
- The data subject objects to processing for automated purposes;
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The personal data has been processed unlawfully.
Right to Restriction of Processing
The data subject has the right to request restriction of processing of their personal data.
Right to Data Portability
The data subject may request their personal data in a commonly used format or request its transfer to another company/data controller.
However, data portability will only be granted where technically feasible.
Right to Object and Automated Individual Decisions
The data subject has the right not to be subject to automated decisions and may object at any time to processing of their personal data, including profiling.
Right to Withdraw Consent
The data subject may withdraw consent at any time.
You may opt out of receiving our communications, offers, news and events at any time using the unsubscribe link included in our messages. Withdrawal of consent is also available on the site.
Right to Lodge a Complaint
For any queries concerning data collection and processing you may contact us using the means stated above.
You may also file a complaint with the CNPD – Comissão Nacional de Proteção de Dados, via their website or at: Rua de São Bento, nº 148, 1200‑031 Lisboa.
Exercise of Your Rights
These rights may be exercised by contacting us via the following means:
- Mail: Parque Industrial de Coimbrões, Lot 71, Postal Code: 3500‑618, Viseu, Portugal.
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Email: info@piranha.com.pt
Children
We do not knowingly collect personal data from children under 16 years old, or below the applicable age in each country. If you are below the applicable age, you must not register on the site, purchase products, or provide personal data. If a parent becomes aware that a minor has submitted personal data, please contact us promptly via the “Contact Us” form to exercise your rights.
If we become aware that we have collected personal data from a child below the legal age, we will take reasonable steps to erase the data. However, deletion of the child's account will also be possible.
COOKIE POLICY
What are cookies?
Cookies are small text files sent to your computer or mobile device when you visit websites. Cookies help sites store and retrieve information about your browsing habits to personalize navigation according to your preferences.
What types of cookies does our website use?
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Session cookies: temporary files that remain in the browser's cookie storage until you leave the web page; no record remains on the user's hard drive. These cookies collect information to analyze traffic and navigation patterns, allowing us to improve content and usability.
- Analytical cookies: handled by us or third parties, they allow us to quantify users and perform statistical measurement and analysis of how users interact with our service. We review site navigation to improve the delivery of our products or services.
Which cookies do we use on our site?
Used for in-store reservation to retain the store selected by the user.
Session cookies
- Shopping cart association;
- Store category information for faster page loading;
- Indicate whether you are currently logged into the site;
- Server session IDs;
- Recently viewed products;
- Search information;
- Indicate whether the user consents to cookies usage.
Third‑party cookies
- Used to distinguish users and sessions;
- Used to determine new visits;
- Store traffic source to show how user arrived at the site;
- Used to identify users and prevent fraudulent use of user data and protect third‑party user data;
- Used to personalize advertising via publisher networks;
- Allow the site to remember browsing preferences, language and region.
Other
- Web analytics;
- Determines which server delivers content to the user;
- Tracks active sessions;
- Determines if cookies are enabled;
- Measures user response times;
- Tracks how many times a user visits;
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Indicates whether it is the user's first visit to the site.
What are the implications of not allowing cookies?
If you choose not to allow cookies, you can disable them in your browser settings—but please note this may prevent certain web pages from displaying correctly.
How do I configure my browser?
Google Chrome
- Click the Google Chrome menu icon.
- Select Settings.
- At the bottom, click Show advanced settings. In the “Privacy” section, click Content settings.
- Enable or disable cookies:
- To enable cookies, select “Allow local data to be set” (recommended).
- To disable cookies, select “Block sites from setting any data.”
Internet Explorer
- Open Internet Explorer via the Start menu.
- Click Tools, then Internet Options.
- Go to the Privacy tab, move the slider to the top to block all cookies or to the bottom to allow all cookies, then click OK.
Firefox
- Select Tools > Options and go to the Privacy panel.
- Under “History,” select “Use custom settings for history.”
- To allow trusted sites to store cookies permanently (e.g. for automatic login), click Exceptions…, enter the site address and click Allow.
Safari
- Click “Edit.”
- Select “Preferences.”
- In the top panel, select the “Security” icon.
- Under “Accept Cookies,” choose “Never.”
Opera
- Click Settings.
- Select Preferences > Advanced > Cookies > Enable or disable cookies.
- You can also learn more about cookies and how to manage them at http://www.aboutcookies.org (in English).
Last updated: June 2024.