Privacy Policy

The PIRANHA GLOBAL, LIMITADA respects your privacy and the concerns you may have about the confidentiality of your information and personal data, processed in the course of your navigation on our site.

Therefore, this document sets forth our privacy policy, namely on our commercial website, accessible through the Internet at the address, https://piranhasupplies.com/ hereinafter referred to as the site.

Our privacy policy aims to:

  • Ensure that you know and understand what personal data we collect about you, why we collect and use it, and with whom we share it;
  • Explain how the personal data you share with us is used and handled;
  • Know the length of time for which the data will be retained;
  • Explain and make known to the user what his rights and options are and how to exercise them;
  • Make known the means we use to protect your privacy;

This privacy policy supplements the “Terms and Conditions” and the “General Conditions of Sale” and applies to all personal information/data and navigational data collected and processed during your visit to our website.

By using or browsing our site, you immediately accept all the terms and conditions of this document.

PIRANHA GLOBAL, LIMITADA, may at any time make changes to this privacy policy, which will take effect immediately.

The updated privacy policy will always be available on our site, so we advise you to check it frequently.

For additional information, you can contact the company by the means mentioned below.

  1. IDENTITY OF THE CONTROLLER

    The site is operated by PIRANHA GLOBAL, LIMITADA, taxpayer and registered in the Commercial Register Conservatory of Viseu under the unique number of 507.776.003, as the data controller within the meaning of the RGPD (General Data Protection Regulation – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016).

Headquarters/Address: Quinta da Saudade, nº228, loja 6, Freguesia de Ranhados, in Viseu.

Telephone: 232 468 548

Email: info@piranha.com.pt

  1. HOW WE COLLECT PERSONAL DATA

    Through our site we may collect personal data transmitted to us by the user, particularly in the context of creating an account, placing/ordering orders, selling products, filling out contact forms, registering for loyalty programs, registering and participating in programs to publicize and advertise the company or the services it provides (demonstration of tattoos, piercings), services requiring registration or subscription, opinion writing or publications on our site.

Data is always collected through the site and the provision of data by the user for one of the purposes described above.

Automated data processing is carried out in accordance with current data protection legislation and this privacy policy.

  1. WHAT PERSONAL DATA WE COLLECT

    The personal data we collect and process derives from your choices, the type of service or purchase you want, and the configuration of your device. In particular, the following personal data is collected:
    • Full Name;
    • Date of Birth;
    • E-mail address;
    • Postal Address;
    • Phone Number;
    • Bank details (debit or credit card type, expiration date, and certain digits of the card number);
    • Taxpayer Number;
    • Purchase history;
    • Preferences and interests.

      The collection and processing of data has the following legal basis:

    • Execution of a contract – All this data is necessary to execute your orders and deliver the products you have purchased.
    • Consent of the data subject – If no orders are placed, data will be collected based on your consent.
  1. FOR WHAT PURPOSES YOUR PERSONAL DATA IS COLLECTED
    • Allow you to create an account and thus buy our products online;
    • To provide, customize and enhance the user experience with the products provided/sold and the services provided by Piranha Global, Limitada
    • Manage your online orders and their delivery, as well as the applicable guarantees;
    • To process the payment in order to prevent or detect fraud, including fraudulent payments;
    • To provide, personalize and improve the user experience with the services and products provided;
    • To communicate with you for purposes related to providing services or selling products;
    • To understand how you access and use the site and the products and services, in order to improve its technical features, develop new products and services;
    • Communication (e-mails, messages or other types of notifications or newsletters) with users for purposes of marketing, promotion, advertising, research, participation in contests and surveys;
    • Answer questions through our “contact us” form;
    • Publication of opinions, images, photos on our site;
    • Sending information about our offers, news and events (newsletters, invitations and other publications);
    • Optimize our relationship with customers/users;
    • Customer Management;
    • Profiling;
    • Statistics analysis
    • If you have enabled the geo-location service on your cell phone, forward services or offers tailored to your location;

Information that is indispensable for fulfilling the purposes for which data is collected and processed is identified by an asterisk on the pages of our site. If you do not fill in the required fields marked, we will not be able to fulfill your requests or provide you with the products and services you have requested.

  1. DATA PROCESSING

    When you place an order, as defined in the Terms and Conditions, we collect your personal data through the form called Customer Account Creation, available on the site.

    Full name, date of birth, e-mail address, postal address (billing and delivery addresses, if they do not coincide), telephone number, and payment method information will be collected.

    When you register on our site, we collect personal data through a form called “Registration” and available on the site. Here we will ask only for your full name, date of birth, e-mail address, and phone number.

    If you want to join our promotion or loyalty program, we will use the data we already have in our possession, just click on the button identified for this purpose.

    When you request to view pages on our site, our servers automatically recognize your computer’s IP address or cell phone ID.

    In general, all information required for data collection and the purposes for which it is intended are clearly indicated on our site.

  1. DATA RETENTION AND DELETION

    Data relating to your orders will be kept for a period not exceeding the applicable legal prescriptions and time limits. This data will always be available in your Customer Account.

    After this account is closed the data will be archived for evidentiary and statistical purposes during the applicable legal and statute of limitations periods As soon as these deadlines are exceeded the data will be destroyed.

    Your bank information will only be kept and stored securely for as long as it takes to validate and pay for your order. It will then be destroyed, unless you have given your express consent to keep this data for future orders.

    In the case of payment incidents, data will be kept for between 3 and 7 years, depending on the severity of the incident.

    The data collected in the “contact us” form is kept for the duration of the processing of your request, and then destroyed.

    The data collected by creating an account on our site is kept as long as the account is not closed. We remind you that you can close your account at any time.

    If your account remains inactive for a period of 3 years, we will contact you to find out whether or not you wish to keep it. If nothing is said to us the account will be closed and the data destroyed.

    If we are required to keep your personal data to comply with legal, tax, accounting or other obligations, it will be kept for the period required by law.

    Data collected for the purposes of promotion, advertising and other communications will be kept for a period of 5 years from the date of collection or last contact.

  1. TRANSMISSION OF DATA TO THIRD PARTIES

    The personal data is intended for Piranha Global, Limitada.

    However, your personal data collected through our site may be transmitted to partner organizations for the above purposes, customer management, marketing operations and fraud detection.

    Disclosure is possible where required by law, regulation or court order, or where disclosure is necessary to protect and defend your rights.

  1. DATA TRANSFER ABROAD

    A Piranha Global, Limitada may subcontract the processing or share personal data with third parties that are located in countries other than that of the data subject’s residence. However, this transfer is made under appropriate safeguards, including contractual safeguards, in accordance with applicable data protection law.

  2. SECURITY AND CONFIDENTIALITY OF PERSONAL DATA

    We are committed to implementing all necessary mechanisms and precautions to preserve the confidentiality and security of personal data and to prevent them from being damaged, distorted, destroyed or used by unauthorized third parties.

    We have implemented technical and organizational measures to help protect the security of personal data, including encryption policies, pseudonymization, access and retention policies.

    However, we draw your attention to the fact that using the Internet is never completely safe, and we cannot control all of the risks associated with it.

  1. RIGHTS OF THE PERSONAL DATA SUBJECTS

    The GDPR gives the data subject a set of rights that must be safeguarded, which are as follows:
    • Right to Information
    • The RGPD states that a set of information must be provided to the holders of personal data. The following information must be given;
    • Identity and contact details of the company/data controller or its representative.
    • In the case of direct collection, it must be stated whether there will be communication of data to third parties and whether or not this constitutes a legal or contractual obligation and the consequences of not providing the data.
    • Categories of personal data.
    • What are the purposes for which the data is intended.
    • Data retention period.
    • The existence of the right of access, rectification, erasure and limitation of processing.
    • The existence of the right to object to treatment.
    • If the data processing is based on the data subject’s consent, you must be informed that he or she may withdraw consent at any time.
    • The existence of the right not to be subject to automated decisions, including profiling.
    • The right to data portability.
    • The right to knowledge of the existence of a data breach.
    • The right to complain to CNPD.
    • In case the collection is indirect, in addition to this it is necessary to state which categories of data are going to be collected and the sources of the data.
  1. RIGHT TO ACCESS

    Data subjects have the right to know whether their personal data is being processed, whether it has been transmitted to other entities, what destination it has been given, as well as to access their data and all information regarding processing activities.

  1. RIGHT OF RECTIFICATION

    Data subjects are entitled to have their data rectified whenever they are out of date, inaccurate or incomplete.

  1. RIGHT TO LIMITATION OF TREATMENT

    The data subject has the right to demand the restriction of the processing of his or her data.

  1. RIGHT TO DATA PORTABILITY

    The data subject may request his or her personal data in a commonly used format or request it to be transferred to another company/data controller.

    However, the data subject may only require that his or her data be handed over to another controller when this is technically possible.

  1. RIGHT TO OBJECT AND AUTOMATED INDIVIDUAL DECISIONS

    The data subject has the right not to be subject to such automated decisions and may at any time object to the processing of personal data concerning him or her, including profiling.

  1. RIGHT TO WITHDRAW YOUR CONSENT

    The data subject may withdraw his or her consent at any time.

    At any time you can stop receiving our communications, offers, news, and events by using the link in the message we send you.

    Also on the website is the way to withdraw your consent.

  1. RIGHT TO LODGE A COMPLAINT

    For any questions about data collection and processing you can contact us through the above mentioned means.

    You can also file a complaint with the CNPD – National Commission for Data Protection, at its website, or at the following address: Rua de São Bento, nº148, 1200-031 Lisbon.

  1. EXERCISE OF RIGHTS

    These rights can be exercised by contacting us by the following means:

    Mail: Quinta da Saudade, nº228, Loja 6, Freguesia de Ranhados, 3500-631 Viseu.

    Mail: info@piranha.com.pt

  1. CHILDREN

    We do not knowingly collect personal data from children under the age of 16 or under the age limit applicable in each Country. If you are under the age limit you should not register on the site, purchase products or provide personal data.

    If the parents of a child under the age limit become aware that the child has provided personal data, they should contact us as soon as possible via the “Contact Us” form to exercise their rights.

    If we become aware that we have collected personal data from a child under the legal age limit, we will take reasonable steps to delete the data. However, you can always delete the child’s account.

  1. COOKIE POLICY

What are they?

Cookies are small text files sent to your computer or mobile device when you visit websites. Cookies help websites store and retrieve information about your browsing habits in order to customize navigation according to your preferences.

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What types of cookies does our website use?

Session cookies: are temporary cookies that remain in the browser’s cookie file until the browser leaves the web page, so that no record is left on the user’s hard drive. The information collected by these cookies is used to analyze traffic patterns and site navigation. This allows us to improve the content and enhance the usability of the site.

Analysis Cookies: These are those that, properly handled by us or by third parties, allow us to quantify the number of users and perform statistical measurement and analysis of how users use the service offered. We examine your browsing on our site in order to improve the delivery of products or services that we make available to you.

What are the cookies we use on our site?

Used for Store Reservation to keep the store selected by the user

Session Cookies

  • Association with shopping cart
  • Store category information to display pages faster
  • Indicates whether you are currently logged into the site
  • Session IDs on the server
  • Latest viewed products
  • Survey Information
  • Indicate whether the user consents to the use of cookies

Third-Party Cookies

  • Used to distinguish users and sessions
  • Used to determine new visits, sessions
  • They store the traffic source to explain how the user arrives at the site
  • Used to identify users and prevent fraudulent use of user data and protect user data of third parties
  • Used to personalize advertising in Publisher networks
  • Allow the site to remember browsing preferences, language, region

Other

  • Web Analytics
  • Determines which server displays the information to the user
  • Follow the active sessions
  • Determines whether cookies are active
  • Measures user response time
  • Identifies how many times a user visited us
  • Allows you to know if it is your first visit to the site or not

What does not authorizing the use of cookies entail?

If you prefer not to allow cookies you have the ability to disable cookies in the internet browser you use, but you should note that this may prevent some web pages from being displayed correctly.

How do I configure my browser?

  • Google Chrome
    1. Click on the Google Chrome menu icon.
    2. Select Settings.
    3. At the bottom of the page, click Show advanced settings.
    4. In the “Privacy” section, click on Content Settings.
    5. Enable or disable cookies:
      • To enable cookies, select Enable local data configuration (recommended).
      • To disable cookies, select Block any data settings for sites.
  • Internet Explorer
    1 Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
    2 Click the Tools button, and then click Internet Options.
    3 Click the Privacy tab, and under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, then click OK.
  • Firefox
    1 Select Tools > > Options and access the Privacy panel.
    2 From the Save To menu, select the close Firefox option.
    If you want to allow sites you trust to store cookies permanently (for example, to allow automatic authentication on a particular site), press Exceptions…, enter the site address and press Allow.
  • Safari
    1 Click on “Edit”;
    2 Select “Preferences”;
    3 In the top pane, select the “Security” icon
    4 In the “Accept Cookies” section, select “Never”.
  • Opera
    1 Click Settings
    2 Select Preferences >> Advanced> > Cookies >> Enable or disable cookies

You can also find more information about cookies and how to manage them at http://www.aboutcookies.org (English)

This privacy policy goes into effect on May 25, 2018.